Brand new 

Given that all sales are final, it is important to ensure an accurate fit so you are satisfied with your purchase. Note that the sizing system can vary between different sneaker brands. Keep in mind that sneaker models may vary in terms of sizing, so it's essential to consider individual variations.

For Yeezy 350s we recommend going half or a full size bigger than your usual size.
For Jordan and Nikes we recommend sticking to your usual size. We recommend referring to the specific size charts provided by Nike or contacting our customer support team for guidance. They can assist you in finding the appropriate size based on your child's age and foot measurements.

Proper care and maintenance can help keep your sneakers looking fresh and extend their lifespan. Here are a few tips for caring for your sneakers:
 

1. Cleaning: Regularly clean your sneakers to remove dirt and stains. Use a soft brush or cloth to gently scrub the surface with a mild soap or sneaker cleaner. Avoid using harsh chemicals or abrasive materials that may damage the shoe's materials. Allow your sneakers to air dry naturally after cleaning.
2. Protection: Consider using a sneaker protector or repellent spray to create a protective barrier against water, stains, and dirt. Apply the spray evenly on the shoe's surface, following the product instructions.
3. Storage: Store your sneakers in a cool, dry place away from direct sunlight to prevent discoloration and deterioration. Use shoe trees or stuff the sneakers with tissue paper to help maintain their shape.
4. Rotation: Regularly rotate the sneakers you wear to allow them to air out and prevent excessive wear. Avoid wearing the same pair every day to give them time to recover and maintain their condition.
5. Avoiding moisture: Try to avoid exposing your sneakers to excessive moisture. If they get wet, remove any excess water and allow them to air dry naturally. Avoid using direct heat sources like heaters or hairdryers, as they can damage the materials.
6. Specific care instructions: Different sneaker materials may require specific care. For example, leather sneakers may benefit from occasional conditioning with leather care products, while suede or nubuck sneakers may require gentle brushing with a suede brush.

It's important to note that specific care instructions may vary depending on the materials and brand of your sneakers. Therefore, it's always a good idea to refer to any care instructions provided by the manufacturer or reach out to their customer support for guidance on how to best care for your specific sneakers.
By following these care tips and maintaining a regular cleaning routine, you can help preserve the appearance and longevity of your sneakers.

How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. Generally, domestic orders are delivered within 3-7 business days.

Do you offer international shipping?

At the moment, we do not offer international shipping. We apologize for any inconvenience this may cause. However, we invite you to visit our physical store located in the heart of Soho in London. Our store showcases a wide range of sneakers, and our knowledgeable staff will be happy to assist you in finding the perfect pair. The address and operating hours can be found on our website's Store Locator page.
 
If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. They will be glad to provide you with more information.

Do you offer insurance for deliveries?

We are currently working on offering added insurance for deliveries to provide extra protection for your order.

The insurance covers potential loss or damage during transit. It incurs a £5 premium, which will be added to your total order cost. For more information, please contact our customer support team.

Please note that insurance availability and terms may be subject to change. For the most up-to-date details, please refer to our website or contact our customer support team.

Returns

What is your return policy?

At our online sneaker shop, we do not accept returns or offer refunds on purchased sneakers. This policy is in place due to the nature of our business, where the prices of sneakers may fluctuate depending on supply and demand. We recommend carefully reviewing the product details, including size, condition, and any available images, before making a purchase.

However, if you have sneakers that you would like to sell, we would be happy to consider purchasing them from you. 

We strive to ensure that all our customers have a positive shopping experience, and we are committed to providing accurate product descriptions and images to assist you in making informed decisions. If you have any questions or concerns about a specific sneaker, please contact our customer support team, and they will be happy to assist you.