Welcome to our FAQ page! Here, you'll find answers to commonly asked questions about our products, services, and policies. Whether you're looking for information on shipping, returns, or product specifications, we've got you covered.
About London Sneaker Club
Below are some common questions about London Sneaker Club
Proxyeed underwent a rebranding and is now known as London Sneaker Club. With the rebranding, we continue to offer the same excellent customer-centric service and share the same passion for sneakers.
The transition to London Sneaker Club reflects our commitment to providing an exceptional sneaker shopping experience. We appreciate your continued support and look forward to serving you as London Sneaker Club.
Yes, we guarantee that all the sneakers we sell are authentic. We source our inventory from trusted and authorised suppliers, ensuring the highest quality and authenticity of each pair. Whether you shop online or visit our store in Soho, London, you can be confident that you are purchasing genuine sneakers from reputable brands. If you have any concerns about authenticity, our customer support team is available to assist you.
Yes, we periodically run promotions, discounts, and exclusive offers, included our very famous 99p sneaker sale. To stay updated on our latest deals, be sure to sign up for our newsletter and follow our TikTok and Instagram accounts
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by email at firstname.lastname@example.org by phone at [phone number]. Our team typically responds within 24 hours.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Yes, we offer free click and collect on all our orders from our store in Soho, London.
Simply choose the click and collect option during the checkout process and follow the instructions provided in the confirmation email or notification. Visit our store during the designated pickup hours, present your order confirmation and valid ID, and our staff will assist you in collecting your order.
For more information or assistance, please contact our customer support team.
Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Shipping times vary depending on your location and the shipping method chosen. Generally, domestic orders are delivered within 3-7 business days.
At the moment, we do not offer international shipping. We apologize for any inconvenience this may cause. However, we invite you to visit our physical store located in the heart of Soho in London
We are currently working on offering added insurance for deliveries to provide extra protection for your order.
Please note that insurance availability and terms may be subject to change. For the most up-to-date details, please refer to our website or contact our customer support team.
At our online sneaker shop, we do not accept returns or offer refunds on purchased sneakers. This policy is in place due to the nature of our business, where the prices of sneakers may fluctuate depending on supply and demand. We recommend carefully reviewing the product details, including size, condition, and any available images, before making a purchase.
However, if you have sneakers that you would like to sell, we would be happy to consider purchasing them from you.
Once an order has been placed, it is processed and prepared for shipment as quickly as possible. Therefore, we cannot guarantee any modifications or cancellations. However, if you need to make changes, please contact our customer support team immediately, and we'll do our best to assist you.
We value the relationships we build with our customers and strive to make the process of buying trading sneakers as convenient and transparent as possible. We offer in-store trading options that can be used as credit towards your next purchase, and we are working hard to implement this feature online.
If you have any questions about selling sneakers to us or need more information, please feel free to contact our customer support team.
Below are some common questions buying, selling, trading and sourcing sneakers
Yes, we do buy sneakers from customers! We accept both new and used sneakers, depending on their condition. We understand that sneaker enthusiasts often have collections they may want to sell or trade. We are currently working on implementing a feature on our website that will allow customers to sell their sneakers directly to us online.
For customers who prefer a more personalized experience, we highly encourage you to visit our physical store in Soho, London. Our store not only provides an opportunity to browse and purchase sneakers but also offers more accurate pricing and instant cashouts for the sneakers you wish to sell. Our knowledgeable staff will assess the condition of your sneakers and provide you with a fair and competitive offer.
Yes, we offer a specialized service to source rare or unreleased sneakers that are not currently available on our website. For more information, please contact our customer support team or visit our store in Soho, London.
Yes, we offer a sneaker trade-in service at our physical store location. If you have sneakers that you no longer wear or want to exchange for a new pair, our trade-in service allows you to trade your sneakers for the latest releases. In-store, you have the option to combine both used and new sneakers to trade towards your next favourite pair. This provides an opportunity to refresh your sneaker collection without having to let go of all your existing sneakers.
If you have any further questions about our sneaker trade-in service or would like more information, please feel free to contact our customer support team or visit our physical store in Soho, London.
Sizing and Care
Get some answers to ensure the sneakers you chose fit perfectly
Proper care and maintenance can help keep your sneakers looking fresh and extend their lifespan. Here are a few tips for caring for your sneakers:
Cleaning: Regularly clean your sneakers to remove dirt and stains. Use a soft brush or cloth to gently scrub the surface with a mild soap or sneaker cleaner. Avoid using harsh chemicals or abrasive materials that may damage the shoe's materials. Allow your sneakers to air dry naturally after cleaning.
Protection: Consider using a sneaker protector or repellent spray to create a protective barrier against water, stains, and dirt. Apply the spray evenly on the shoe's surface, following the product instructions.
Storage: Store your sneakers in a cool, dry place away from direct sunlight to prevent discoloration and deterioration. Use shoe trees or stuff the sneakers with tissue paper to help maintain their shape.
Rotation: Regularly rotate the sneakers you wear to allow them to air out and prevent excessive wear. Avoid wearing the same pair every day to give them time to recover and maintain their condition.
Here's a breakdown of what each classification represents:
TD (Toddler): TD sizes are designed for young children typically ranging from 1 to 4 years old.
PS (Preschool): PS sizes are intended for preschool-age children, generally ranging from 4 to 7 years old.
GS (Grade School): GS sizes cater to older children and pre-teens, typically ranging from 8 to 12 years old.
It's important to note that the sizing system can vary between different sneaker brands. To ensure an accurate fit, we recommend referring to the specific size charts provided by Nike or contacting our customer support team for guidance. They can assist you in finding the appropriate size based on your child's age and foot measurements.
Given that all sales are final, it is important to ensure an accurate fit so you are satisfied with your purchase. Note that the sizing system can vary between different sneaker brands. Keep in mind that sneaker models may vary in terms of sizing, so it's essential to consider individual variations.
For Yeezy 350s we recommend going half or a full size bigger than your usual size. For Jordan and Nikes we recommend sticking to your usual size. We recommend referring to the specific size charts provided by Nike or contacting our customer support team for guidance. They can assist you in finding the appropriate size based on your child's age and foot measurements.