How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. Generally, domestic orders are delivered within 3-7 business days.
Do you offer international shipping?
At the moment, we do not offer international shipping. We apologize for any inconvenience this may cause. However, we invite you to visit our physical store located in the heart of Soho in London. Our store showcases a wide range of sneakers, and our knowledgeable staff will be happy to assist you in finding the perfect pair. The address and operating hours can be found on our website's Store Locator page.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. They will be glad to provide you with more information.
Do you offer insurance for deliveries?
We are currently working on offering added insurance for deliveries to provide extra protection for your order.
The insurance covers potential loss or damage during transit. It incurs a £5 premium, which will be added to your total order cost. For more information, please contact our customer support team.
Please note that insurance availability and terms may be subject to change. For the most up-to-date details, please refer to our website or contact our customer support team.
Returns
What is your return policy?
At our online sneaker shop, we do not accept returns or offer refunds on purchased sneakers. This policy is in place due to the nature of our business, where the prices of sneakers may fluctuate depending on supply and demand. We recommend carefully reviewing the product details, including size, condition, and any available images, before making a purchase.
However, if you have sneakers that you would like to sell, we would be happy to consider purchasing them from you.
We strive to ensure that all our customers have a positive shopping experience, and we are committed to providing accurate product descriptions and images to assist you in making informed decisions. If you have any questions or concerns about a specific sneaker, please contact our customer support team, and they will be happy to assist you.